Tel: 01323 736690

Terms & Conditions

Order Notes

Please note that all transactions will be carried out in Great Britain Pounds Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.  First-AV.co.uk monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result,  First-AV.co.uk reserves the right to decline orders for bulk or high value purchases.

By placing an order on this website you are agreeing with our full terms and conditions

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Contacting us

Please contact us at the details below:

Postal Address:
 First-AV.co.uk , Unit 4 Hawthorn Road, Hawthorn Ind Estate, Eastbourne, East Sussex, BN23 6QA  

Phone:  01323 736690
Email:  sales@First-AV.co.uk
Web: https://www.first-av.co.uk/

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm First-AV.co.uk or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. First-AV.co.uk owns the copyright in all materials on this site. Goods purchased not for individual private home use will be deemed to be a business purchase. By placing an order on the website you are agreeing to our terms and conditions.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of First-AV.co.uk or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners.


Payment Methods

All major credit & debit cards accepted on line via secure SSL server or by phone (UK pounds Sterling only)

Paypal Payments

Cheque

Please take care to calculate the cheque amount carefully. If in doubt please contact the sales dept. VAT invoices will be issued for cash or cheque with order payments and will be dispatched separately from the goods for security reasons. The reference number will be on all correspondence.

ALL cheques will be held for clearance which may take a few days. Quick clearance of cheques is charged at cost inc handling. Cheques should be in UK Pounds Sterling and made Payable to Communications & Sound Systems Ltd, The parent company.


Pricing

All prices shown are inclusive of UK VAT at 20%.

If you have selected another country or currency then all item prices are shown excluding any local taxes

At the checkout you will also see a sterling total this is what you will be charged bar local taxes.

The images on the site are as far as possible a true representation of the product, these are supplied by the manufactures, Due to the different displays colour settings of computers the colours may differ from the actual products & due to the continuing development of products the image is only an indication of the product & the customer should satisfy themselves of the products suitability before purchase. When using a CD rom catalogue and connecting to the web for placing of the order the prices will be automatically checked against the current store price and if a difference is found you will be informed. First-AV.co.uk will accept no liability for errors in this service as it is dependent upon the customers ISP.

All transactions are carried out in UK pounds sterling only.


Security / Privacy Statement for Online Payments

We take security and privacy issues seriously. All credit card details submitted via our web site are securely encrypted before transmission over the Internet. This means that shopping online with us is not only convenient, but also safe and secure.

We have taken every possible step to ensure that all transactions on this site are secure. All orders placed with First-AV.co.uk or Communications & Sound Systems Ltd are sent via industry standard secure, encrypted email. The transaction takes place on a secure server and all orders are carried out within Protx own Secure Severs to a world standard as you would expect.

If you prefer, you may also communicate your credit card details to us via telephone. Just select the appropriate option at the end of the order process. For security reasons, we strongly advise that you do not send credit card details by e-mail.

Goods will only be sent to the card holder's address which is verified with the card company before dispatch.

We do not sell or otherwise disclose customers' personal details to any other companies without prior permission. 'Cookies' are used on this site, but only to keep track of the contents of your shopping basket once you have selected an item.


Delivery Policy

Where a courier tries to deliver and nobody is present to sign for the goods. The courier will leave a card and attempt redelivery the following working day again leaving another card. If they are still unable to obtain a signature the courier will contact  First-AV.co.uk who will attempt to contact the customer. If the customer is not contactable the unit will be returned to incurring a return charge to the customer. The customer will be responsible for the courier charge to resend the items. No Items will be dispatched until all charges are paid in full.

Delivery is based on weight, destinations, and time scale selected.

Any additional cost for shipment or associated paper work will be charged for. IE certificates of origin. Clients may specify their own courier. Any costs arising from this will be charged for and Communications & Sound Systems Ltd The parent company of First-AV.co.uk reserve the right to add additional handling charges.

Back Orders

If your item is not in stock, we will back order for you. We reserve the right to cancel the order and refund you.  You will always be emailed with the option to cancel your order if you would rather not wait.

If you choose to leave your order on back order we will notify you as soon as it is despatched. If then you do not receive the goods as expected you should notify us immediately.


Liability

All items carry manufactures warranty and it is the responsibility of the customer to insure that all the conditions of the warranty are fulfilled correctly.

We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do this within the United Kingdom.


TAX

Final checkout price includes UK VAT at 20%. If your billing address is outside the European Union you will not be charged UK VAT on goods, however you may be liable for any applicable local taxes.


Privacy Policy Content

Please read our Privacy Policy - if you do not agree to the terms of our Privacy Policy, you should not access or use this website.

Definitions

This document describes First-AV.co.uk Online Privacy Policy (the "Privacy Policy") for this website, https://www.first-av.co.uk/(the "Site").

Changes in Privacy Policy

First-AV.co.uk reserves the right to change the Privacy Policy from time to time at its sole discretion, and will provide notice of material changes on the home page of the Site.

Collection of Personal Information on this Site

Personal information on this Site is collected by:

  • First-AV.co.uk
  • First-AV.co.uk , Unit 4 Hawthorn Road, Hawthorn Ind Estate, Eastbourne, East Sussex, BN23 6QA
  • United Kingdom
  • 01323 736690

How Personal Information is collected on this Site

As a visitor to the Site, you are not required to provide any personal information to First-AV.co.uk. If, during your visit to the site, you elect to contact First-AV.co.uk with general enquiries about First-AV.co.uk products and services, you may be asked to complete an online form and provide information about yourself and the nature of your enquiry, including your name, e-mail address, contact telephone number, postal address and certain other information.

When you use the Site, First-AV.co.uk may also collect certain technical and accessibility information about your computer to enable your use of the Site. For example, we may log browser version, operating system and the IP address of your computer. This information is used to monitor use of the Site and to measure traffic patterns on the Site. First-AV.co.uk does not match this information with any personal information you may have submitted to us.

The Site may provide links to other, external websites managed by third parties or partners and affiliates of First-AV.co.uk Unless stated to the contrary, any personal information provided on sites other than this Site (First-AV.co.uk) will not be covered by this Privacy Policy. In such circumstances, you are advised to locate and read the Privacy Policy relating to the use of your personal information on the website you are visiting.

How your Personal Information is used

The information First-AV.co.uk collects about you is used to record and support your registration of, and entitlement to, services and products purchased from us. If you register a product, for example, the information is used to register your rights, if any, to technical support. Your personal information is also used to keep you informed about product upgrades, promotions, and other products and services of First-AV.co.uk.

Technical information collected by First-AV.co.uk monitoring your use of the Site - for example, how many users the Site receives daily and geographical information about user access to the Site - is collected as aggregate data and does not identify any user individually. First-AV.co.uk may use this data for statistical analysis, marketing, or other promotional purposes.

First-AV.co.uk will not sell, transfer or give freely your personal information to any company or organization without your consent except to comply with laws or regulations of the government or other regulatory body, or to protect the rights of First-AV.co.uk .

Use of cookies

When you visit the Site, you can browse the Site and access information without providing your personal information. To provide a better service from the Site, we use "cookies" to pre-populate certain online forms on the Site so that the information submitted by you need not be re-entered each time you choose to contact us. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. Most browsers are set to accept cookies by default. You can change your browser settings to prompt you when you are about to receive a cookie, giving you the option to decide whether to accept it or not. See our Cookie Policy.

Updating your personal information and privacy preferences

You have the right to update or correct your personal information held by CommsAndSound.com. To update or correct your personal information and privacy preferences please write to or e-mail:

  • First-AV.co.uk
  • First-AV.co.uk , Unit 4 Hawthorn Road, Hawthorn Ind Estate, Eastbourne, East Sussex, BN23 6QA
  • United Kingdom
  • 01323 736690

E-mail: sales@First-AV.co.uk

Please include your name, mailing address, telephone number and e-mail address in any communication with ourselves.

Privacy-related enquiries and complaints

If you believe that First-AV.co.uk has not complied with this Online Privacy Policy with respect to your personal information or you have other related enquiries, you may contact First-AV.co.uk at the address provided above. In your correspondence, please describe in as much detail as possible the nature of your enquiry or the ways in which you believe that First-AV.co.uk has not complied with its Online Privacy Policy. We will investigate your enquiry or complaint promptly and reply in writing to you.


Cancelling / Returning Orders

UK and EC : The consumer has a statutory right to cancel their order at any time up to 14 days after receipt of the goods. To cancel an order you should notify us by e-mail, post or fax at
 First-AV.co.uk , Unit 4 Hawthorn Road, Hawthorn Ind Estate, Eastbourne, East Sussex, BN23 6QA
Where the goods have been dispatched or delivered, make arrangements to return them to us. Where these goods have already been dispatched and / or paid for full refund will be made within 30 days.

Outside UK and EC : In addition to the above we will accept the cancellation and return of goods shipped outside the EC within 30 working days of dispatch. We will refund the cost of the goods but not the original shipping to the customer within 30 days.

The right to cancel allows the consumer time to examine the goods or services, as they would have when buying in a shop. The cooling off period starts when the contract is concluded and ends 14 calendar days after the day the goods are received.

This means you have 14 days to check the product is the correct product for your needs, that the appearance of the product matches your expectations, and it does not differ significantly from how it is portrayed online or in a printed catalogue. You can examine the goods as if you were in a shop. This does not include using/testing the goods out, opening sealed manuals or other accessories.

Additional services such as Gift Wrapping and enhanced delivery services that have been completed are not refundable.

Goods and their packaging that are the subject of a cancelled order must be returned at the customers expense in merchantable condition. As you would expect all of our products offered for sale are new and unused and consequently we are unable to restock goods that have been used.

Before returning goods you must contact us and obtain an RMA number. You can contact us by sending and email to sales@First-AV.co.uk you can use this form Order Cancellation Form to assist you. If you wish you can print out the form and post it to us.

Processing goods returned without an RMA number may be delayed or even rejected. Postage or Carriage due returns will be refused. Before any credit notes can be raised all items have to be checked by either our Tech department or the manufactures to confirm the fault. This can take up to 10 working days.

Products returned from non UK customers, domestic clients or have been ordered for use outside of domestic home, personal use, lamps Bulbs sales or replacement parts and professional products will be subject to a restocking charge of 35% or £45 (whichever is the greater, inclusive of VAT) will be applied to the return credit. Products must be unopened, in pristine condition and with the original seals intact.

 

The goods have arrived damaged

IMPORTANT - Please check your item on arrival

If there is a problem with the goods, you may reject them on delivery.

Damaged items must be reported to us within 18 hours from the time of receipt, after this time a claim for damage cannot be made.

Damaged items must obtain a returns number and be returned to us by the carrier we specify. If this is not adhered to we will NOT refund the return costs.

Items must be returned to us within 7 days of being issued a returns number. Items dispatched after this time will not be accepted.

Exceptions and conditions

Unfortunately, opened software cannot be returned in most cases. The cancellation of contracts for the purchase of copyrighted goods i.e. all software, media and sample CD's can not be accepted if the goods have been opened or unsealed in any way. Certain goods that are ordered to specifically meet customer's requirements are also exempt from these regulations.

Internal computer components, such as PCI sound cards, may also not be refundable if they have been inserted in to a computer or the bag seal has been broken.

All microphones, any in-ear earphones, or in-ear monitors, and any other items that touch your mouth, your nose, or your inner ear may not be able to be returned once opened due to health reasons.

The following items are classed as professional use items or as replacement parts and are not intended for consumer use, therefore are not covered by the above

  • Loudspeaker drivers
  • Replacement diaphragms
  • High power lighting equipment, or lighting equipment requiring trained rigging
  • High power amplifiers
  • High power speakers

 

If you are in any doubt as to whether an item is suitable for your needs, please call us, or email us for advice first. This may save a lot of time and hassle in you ordering the wrong item, and then having to return it. Our staff will be pleased to help you make the right choice, first time.

Special order items may not be returned. Special orders are orders where products are designed to customer's designs of specifications

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

All of the above does not affect your statutory rights.

If your goods are visibly damaged on arrival you should either write on the carrier’s Proof of Delivery Document that the packaging is damaged, or refuse to accept the delivery. Please also log the return within 5 days with details of the damage. This will help us considerably in raising the matter with our carrier. We will be able to approve the return and will credit the return once the product has been returned. If the damage has not been marked on the POD or the claim is not logged within 5 days we may not been able to proceed with the claim and may only be able to approve the return if accepted by the carrier.

Additional Information

All prices are subject to change without notice. Whilst every effort is made to show accurate, up-to-date information, occasionally items may be miss-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers.

First-AV.co.uk is part of Communications & Sound Systems Ltd Group

Registered Address :
57 Ashford Way, Hastings, East Sussex, TN34 2HG

Vat Registration No 662 0993 23   

Company Registration No 3195615

EORI  No GB662099323000

Waste Battery Regulations

If you wish to dispose of your waste batteries in an environmentally friendly way, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.

WEEE Regulations.

Waste Electrical and Electronic Equipment Directive (WEEE Directive) aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill. It seeks to achieve this by making producers responsible for financing the collection, treatment, and recovery of waste electrical equipment, and by obliging distributors to allow consumers to return their waste equipment .

The Waste Electrical and Electronic Equipment (WEEE) Directive was agreed on 13 February 2003, along with the related Directive on Restrictions of the use of certain Hazardous Substances in electrical and electronic equipment (RoHS).

As part of WEEE First-AV.co.uk, must facilitate the take-back of household WEEE from UK consumers and has decided to fulfill its obligations in this area by offering free in store take back. Distributors supplying new electrical or electrical equipment (EEE) have to ensure that waste electrical and electronic equipment (WEEE) from private households can be returned to them on a one-to-one basis providing that the WEEE returned is of equivalent type to and has fulfilled the same function as the new EEE purchased and returned by the specified method. For example, an old MP3 Player can be returned when purchasing a new MP3 Player .

As soon as you have purchased a product from First-AV.co.uk, please email sales@First-AV.co.uk with your order number, name, address and the WEEE product that you are returning to us, to dispose of safely.

Old electronic equipment that still works can be given to charities or why not try ebaying it and earn a bit of money for yourself? Either of these suggested methods will prolong the life of the electronic equipment and reduce their impact on the environment.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Weee